Customer Testimonials

Kyle and crew who do the Quick Lane service were great. Did excellent work and in a timely fashion.

When I got my pickup home from getting an oil change I noticed a puddle of oil on my garage floor. It was slowly dripping from the oil filter seal

I was very impressed with Luther Family Ford, especially with the salesman who helped me.

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The quick lube lane has degraded over the years. This time they didn't even check the break pads in the 1 1/2 hour plus that they kept me waiting.

This establishment hosts events for the Fargo Police Department. Why would any business want to side with an organization that kidnapped and held an elderly woman for 6 months? Her name is Angela Lipps. Completely disgusting that this business thinks this ok.

very helpful and honest. I appreciate the integrity. I love my new car

Luther Family Ford has a great team with awesome service! Their service department completes my work on schedule, on time and I have not had to bring the vehicle back! The cookies 🍪 are great and staff is always happy to help. They even have offered rides if needed!

Great communication letting me know what was going on with my vehicle and taking care of any recalls!

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Damaged the vehicle and did a poor job getting it taken care of. Had to push way to hard to get things taken care of. 3 trips and a 4th scheduled still not right. Lack of response Never seem to do a good job communicating repairs when they are finished have keep calling them. Tried to communicate my frustration but did not seem to go anywhere. Manager pretty much just walked away. GM was pleasant to talk with at least listen to what I had to say.

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It’s a really great feature to have the dealership pickup and drop off your vehicle while working. Definitely is a time saver. Luther does a great job at communicating the status of the vehicle as well!

The entire visit to Luther Ford went smoothly. They kept me informed throughout. The staff was very friendly and helpful. Overall great customer service.

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They made sure I was satisfied and checked with me if I needed any breavages. They have many choices of vehicles from used and new ones and right away they got the 2 i was interested in

Very nice and knowledgeable salesman. Very helpful and respond to questions quickly. Vehicles are well made and durable.

They were short on help the day I went in, and I didn't have an appointment, but he squeezed me in. Was upfront on when he could get my vehicle in, and was right on point with getting my vehicle done.

Luther Family Ford is Friendly & helpful. I really liked that they sent me a video of what I got done with my vechile. They also emailed me my invoice so I was able to look it over & ask any questions before I had to pay. They have a huge clean showroom. It was a pleasure doing business with them.

Smooth all around.

The experience went great.

The workers here are always very timely and good about letting me know when my car is ready to be picked up! They perform service with a smile.

They got our vehicle in and out fast and were friendly and courteous

I absolutely had a good experience with Matt at Luther ford. I got real value for my money and the customer service was excellent. I was very impressed with how I was constantly getting updates and how quickly my car was fixed. I highly recommend their service.

Friendly service

We had the convenience of the dealership picking up the car and taking it in for the service. Much appreciated.

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Brady was very professional and my vehicle was handled very quickly. I will be going back

Great experience and Trevor Mell was terrific to work with.

Great dealership. Great salesman Trevor. Made the experience very straightforward, simple and enjoyable

Arrived early for appointment, got our vehicle right in. Friendly, courteous ,efficient and a job well done!!!

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Easy and quick service. Explained everything and no surprises. Their customer technology is impressive.

Was sold an extended warranty and now two years later we had a TPMS (tire sensor) go out. We tried to use the warranty at another Ford dealership and they said it wasn't honored there as it wasn't a Ford plan, but a third party. I called Ben at Luther, who sold us the warranty, and he said he would call them as it should be covered and then call me back. At this point he ghosted me and I never heard from him again even though I left three messages with him the following week to find ... Read More

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Google - Oct 13, 2026

Was sold an extended warranty and now two years later we had a TPMS (tire sensor) go out. We tried to use the warranty at another Ford dealership and they said it wasn't honored there as it wasn't a Ford plan, but a third party. I called Ben at Luther, who sold us the warranty, and he said he would call them as it should be covered and then call me back. At this point he ghosted me and I never heard from him again even though I left three messages with him the following week to find out what we needed to do. My summary of all this is Ben lied to me, didn't want to stand behind their product and I will never step foot on a Luther dealership again. BAD BUSINESS.

Warranty work done quickly and well. Great to work with Steve to get the help I needed.

Work completed as expected with good communication.

Truck was in for new tire install and alignment. Intake was smooth, work wrapped up in a timely manner. Good communication.

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Thanks for making the purchase of our new SUVs. I had a good day working with the staff.

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Great service great communication speedy service takes a while to get in, but that’s probably because they do such great work hard to get in quicker

Easiest vehicle purchase I ever made. Very knowledgeable people in all departments.

Horrible customer service afterwards. They only show care and consideration prior to purchase. Unfortunately my wife and I purchased an extended warranty that was supposed to cover windshield repair. When I contacted the dealership to get a crack repaired I was redirected to Ben in the finance department. He stated that the warranty only covers chips and not a replacement. I told him that fact was not mentioned during the closing process. He said that he couldn’t do anything. Ben then said he would talk to someone and call me right back. I waited two days before I decided ... Read More

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Google - Oct 10, 2026

Horrible customer service afterwards. They only show care and consideration prior to purchase. Unfortunately my wife and I purchased an extended warranty that was supposed to cover windshield repair. When I contacted the dealership to get a crack repaired I was redirected to Ben in the finance department. He stated that the warranty only covers chips and not a replacement. I told him that fact was not mentioned during the closing process. He said that he couldn’t do anything. Ben then said he would talk to someone and call me right back. I waited two days before I decided to contact Ben myself. I let him know that he had displayed poor customer service by not contacting me when he said he would. He then let me know that they weren’t going to do anything related to the warranty. However he attempted to sell me another extended warranty specifically for the windshield. I let him know I would never purchase anything from them again. Be aware of Luther’s extended warranty practices. They are aimed at deceiving you and just taking your money. Thanks Ben!

Very professional and respectful. He kept us informed about what was happening. If we ever have car problems we would like to work with him again.

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Great dealership with quality employees had a great experience there. Keep up the great work!

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Trinity helped us with our new Ford Explorer, he was so professional and kind throughout the entire process and has even continued the great customer service after delivery of our vehicle!

I have never experienced such unprofessional and disrespectful treatment at a car dealership. Unfortunately, my experience with Jeff Anderson was by far the worst I have ever had, and I would strongly caution others before purchasing a vehicle from him or this dealership. When I purchased my vehicle, I opted to have the windows tinted through the dealership. After bringing my vehicle in for this service, I discovered that my antenna had been broken off and my side mirrors were damaged. Rather than taking my concerns seriously or making any effort to resolve the situation, Jeff was dismissive, condescending, and ... Read More

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Google - Oct 9, 2026

I have never experienced such unprofessional and disrespectful treatment at a car dealership. Unfortunately, my experience with Jeff Anderson was by far the worst I have ever had, and I would strongly caution others before purchasing a vehicle from him or this dealership. When I purchased my vehicle, I opted to have the windows tinted through the dealership. After bringing my vehicle in for this service, I discovered that my antenna had been broken off and my side mirrors were damaged. Rather than taking my concerns seriously or making any effort to resolve the situation, Jeff was dismissive, condescending, and incredibly disrespectful. I was made to feel as though I had no understanding of my own vehicle, and as a woman, I genuinely felt that I was being talked down to and that my concerns were being disregarded because of my gender. Jeff repeatedly attempted to shift the blame onto me, suggesting that I was responsible for the damage. He even denied that I had previously brought my vehicle into the dealership to have someone inspect the mirrors. Instead of acknowledging my concerns, he continually questioned my account of what had happened. After considerable frustration, I was finally able to get a manager to review the dealership’s security footage. The footage confirmed that my antenna was already broken when the vehicle was returned from the window tinting service. What I find most disappointing is not simply that my vehicle was damaged, but how I was treated when I brought the issue to their attention. Mistakes and accidents happen. What defines a reputable business is how it responds when something goes wrong. In this situation, I experienced a complete lack of accountability, professionalism, and basic customer respect. Not once did I receive a sincere apology for the situation or the way I was treated. Instead, I was repeatedly made to feel as though I was the problem. To make matters even more frustrating, I later heard Jeff being recognized on the radio as Salesperson of the Month. While sales numbers may earn recognition, I believe integrity, accountability, and the way customers are treated should matter just as much. Purchasing a vehicle is a significant financial decision, and customers deserve to be treated with honesty and respect, especially when problems arise. Based on my experience, I cannot recommend Jeff Anderson or this dealership. I sincerely hope management takes situations like this seriously and makes meaningful improvements to how customers are treated.

Had great service! They got my car in ahead of schedule and out in a timely manner. Thank you

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Working with the dealership representatives was a good experience. Thank you for helping me complete transaction.

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The folks at this location were super friendly and efficient. I almost want to go get my oil changed again just to watch the precision of their work flow. It’s fun to get an oil changed again!

Brian Bendickson is the greatest at Luther Ford in Fargo ND

Brian was knowledge and answered my questions. The service was quickly completed. I had a great experience.

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No nonsense, they let you know their recommendations and haven't had a time they've recommended something that isn't needed.

Kyle was able to get me in quickly to get my oil change done. Excellent work and reasonable price. Thanks Kyle and everyone at Luther Ford!

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Very happy. Went unexpected and they Ryan worked us in for a new fab for our car. He took very good care of us.

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My experience was amazing, Matt was constantly updating me about the progress of my car. It was very affordable too compared to other places I have been. I highly recommend.

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Polite, professional, and prompt.

Very good experience

Service was fine.

This is the third time I have had my Maverick in for service. Twice for warranty related to the backup camera. This time was for the battery that drained in my garage and would not start. Fortunately I was able to start it and make an appointment. I told the person who scheduled the appointment that if the battery was replaced, I wanted a test done to make sure there wasn't a draw on the battery when the ignition was shut off as I have read articles about this being an issue on some Maverick models. When I arrived ... Read More

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Google - Sep 29, 2026

This is the third time I have had my Maverick in for service. Twice for warranty related to the backup camera. This time was for the battery that drained in my garage and would not start. Fortunately I was able to start it and make an appointment. I told the person who scheduled the appointment that if the battery was replaced, I wanted a test done to make sure there wasn't a draw on the battery when the ignition was shut off as I have read articles about this being an issue on some Maverick models. When I arrived for my appointment I asked that the test be made. He said it was obviously a bad battery and they have many pickups that need to have their batteries replaced and pointed to 4 in the shop that were getting new batteries. When I said I would like to have a draw test when the ignition was off, he said he would not do that. He was more interested in arguing than listening. I can provide more details, but it is not worth the time to talk about a service person who was having a bad day. In all of my service visits, the the front end people are rushed .

I enjoyed this experience and looking fwd to more as I get to know my vehicle

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Very professional yet friendly environment. The service was quick and reasonably priced. I very highly recommend.

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Friendly customer service staff. They made time to fit another service into an already scheduled appointment so I didn’t have to come back.

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Major rip off for a dealership. Back up camera retails for 40 dollars. O'Reilly had one for vehicle fit. Your shop tried to sell me one for 700.00. Charged me about 200.00 just to tell me that camera needed to be replaced. Did the work myself..

Quick & great service provided by Kyle McCormick on at Quick Lane! Thank you Kyle and service technician!

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I use the pick up and delivery option offered by Luther Family Ford to get my oil changed. Absolutely love this, talk about a time saver and everyone at the dealership is so professional, knowledgeable and polite. Always an enjoyable experience.

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Everything was perfect and accurate solutions, explanations to my knowledge was perfect. Should be continue. Thanks.

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Luther Ford is a good dealership. Bought my 2025 Ranger. Good price and good vehicle.

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Grade A+++ Service! Ryan my service gentleman was amazing! Ryan was friendly and communicated with me thru out.

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Brian and his staff were very courteous and punctual on the seatbelt repair in my pick up

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Had an excellent experience and the job was done in a. Timely fashion. And the techs did a good job. Thanks

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My experience with Luther Ford was excellent. The staff assisted with my new truck, helped remove a tonneau cover, and hitch. They also offered my wife and I a snack while we waited. I will be back when my wife needs an SUV.

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Great service!! And timely. Needed a new battery so they got me in early the next morning. Even tho I was late…car wouldn’t start..they took care of me.

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Brought vehicle in for a major repair and was done sooner than expected. Staff is very nice and courteous.

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I trust Brian! He doesn't try to sell me things I don't need.

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the technician that replaced the door handle on my son's truck, due to a recall, did not properly assemble the door by causing an electrical fire to occur two days later. Luther Ford has yet to take ownership, even after a fire marshal investigation.

They said they would not sell me a truck because I live in Montana. Apparently they’ve had trouble in the past registering in Montana. I’ve bought a truck from North Dakota before and it worked out just fine so I’m not sure what’s going on here but I would’ve really appreciated if they would’ve listed in the listing that they wouldn’t sell to Montana. Before calling the dealership, I checked with my bank and talked with my wife and did all the necessary things so at this point, I’ve got a few ... Read More

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Google - Aug 20, 2026

They said they would not sell me a truck because I live in Montana. Apparently they’ve had trouble in the past registering in Montana. I’ve bought a truck from North Dakota before and it worked out just fine so I’m not sure what’s going on here but I would’ve really appreciated if they would’ve listed in the listing that they wouldn’t sell to Montana. Before calling the dealership, I checked with my bank and talked with my wife and did all the necessary things so at this point, I’ve got a few hours into looking at this truck and then to make a phone call and have several questions answered, followed by we won’t sell to you because you’re in Montana seems a little bit nonsense. I guess I’m not buying their truck. If you live in Montana, don’t call these guys.

I am extremely disappointed with my experience at Luther Family Ford. I have had multiple appointments for my vehicle, and I continue to have the same problem over and over again. This is not the first, second, third, or even fourth time I have made an appointment, brought my vehicle in on the scheduled date and time, and then been told that the part was not available. Most recently, I had an appointment yesterday for the block heater recall. Before my appointment, I called customer service to confirm that the part was available, and I was told that the part ... Read More

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Google - Aug 19, 2026

I am extremely disappointed with my experience at Luther Family Ford. I have had multiple appointments for my vehicle, and I continue to have the same problem over and over again. This is not the first, second, third, or even fourth time I have made an appointment, brought my vehicle in on the scheduled date and time, and then been told that the part was not available. Most recently, I had an appointment yesterday for the block heater recall. Before my appointment, I called customer service to confirm that the part was available, and I was told that the part was in. Based on that information, I made the appointment and brought my vehicle in. Then, once again, I was told that the part was not available. After I complained, I was told that Ford currently only has an interim repair available. The interim repair would involve removing the block heater and installing a temporary plug until the replacement block heaters become available. I understand that Luther Family Ford does not control Ford’s parts supply, but that is not the issue I am complaining about. My issue is the communication. If the replacement part was not available, why did the customer service representative tell me that the part was in? Why was I given information that made me believe my vehicle would be repaired when I brought it in? I made an appointment and took the time to bring my vehicle in based on what I was told. This has happened repeatedly, and I am tired of wasting my time making appointments, arranging my schedule, driving my vehicle to the dealership, and then finding out that the repair cannot be completed. Customers should be given accurate information before they make an appointment and take time out of their day to come in. I am extremely frustrated and disappointed with the customer service I have received. At this point, I do not feel comfortable bringing my vehicle back to this dealership anymore. I am even considering selling my car because I no longer want to continue dealing with this situation. I will be leaving this review because I want other customers to know about my experience. This has been a terrible experience from the repeated appointment issues to the lack of communication. I expected much better customer service and better communication from a dealership.

If you have a ford factory deleted truck with warranty don’t bring it here, they will waste your time for an hour or longer, and then come outside to tell you they won’t take it if it’s deleted although ford did it. Horrible communication.

I ordered a trailer hitch and wiring system through the FordPass App because I was able to use a discount and my Ford Rewards points. I had just purchased a brand-new Bronco Outer Banks. Before my appointment, I contacted the service department to confirm I had ordered everything needed. They had my VIN number and assured me everything was in order. I scheduled an 11:00 a.m. appointment and drove 2½ hours to get there. While checking in, I explained that I had already purchased all of the parts and prepaid the labor. The employee checking me in responded positively, but then ... Read More

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Google - Jul 17, 2026

I ordered a trailer hitch and wiring system through the FordPass App because I was able to use a discount and my Ford Rewards points. I had just purchased a brand-new Bronco Outer Banks. Before my appointment, I contacted the service department to confirm I had ordered everything needed. They had my VIN number and assured me everything was in order. I scheduled an 11:00 a.m. appointment and drove 2½ hours to get there. While checking in, I explained that I had already purchased all of the parts and prepaid the labor. The employee checking me in responded positively, but then a technician named Ryan, who was actively talking on the phone, interrupted and rudely asked, “Do you know how long this is going to take?” His tone made it clear he didn’t want to do the job. I replied, “You tell me—I have no idea.” If his intention was simply to explain the timeline, he could have ended his phone call and professionally said, “This installation will take about 4–5 hours.” I let Ryan know that I had driven 2½ hours for this appointment. I then confirmed with the employee checking me in that necessary parts were there, and he assured me they were. About two hours later, Ryan called to tell me I was missing a module that would cost over $500. This made no sense because I had already spent nearly $800 on the parts/labor as well as $250 in Ford Rewards points. I questioned the information and asked him to stop the work while I spoke with my husband. During that conversation, I also explained how frustrated I was with the way I had been treated from the moment I arrived. I asked at least four times to speak with a supervisor. Ten minutes later, Ryan called back apologized for giving me incorrect information. He said the module would be $140 plus tax. I authorized the work to continue. That was the last communication I received until just after 4:00 p.m., when Ryan called to say my Bronco was ready. When I arrived, he informed me they were returning the parts I purchased and installed different parts instead. Assuming I would simply owe the additional $140 plus tax we had discussed, I was shocked when Ryan told me I now owed nearly $1,000. He explained that my purchase and Ford Rewards points would be refunded in a couple of weeks. I told Ryan, “You never discussed this with me. You told me I would owe about $140.” His response was simply that I would eventually receive a refund and that the overall price was lower. That completely missed the point. I chose to purchase the original parts through the FordPass App to use my rewards points and discounts. At no point did anyone ask for or receive my permission to change the parts being installed. I asked to speak with a supervisor, I no longer trusted the information I was being given. A woman identifying herself as the manager came out. Rather than apologizing or acknowledging the mistakes that had been made, she defended Ryan’s actions. She then told me that if I didn’t want to pay for the newly installed parts, it would take another five hours to remove them, meaning I wouldn’t have my vehicle until the next day. There was no apology. No ownership of the mistakes. No effort to make the situation right. The manager even stated, “We’re not going to give you the part for free.” I responded that I wasn’t asking for anything for free. I simply expected that no one would install different parts on my vehicle without my knowledge or consent. At that point, I had little choice but to pay. I was 2½ hours from home and my vehicle had already been modified without my consent. Throughout this entire experience, no one accepted responsibility for the poor communication, misinformation, or the unauthorized change in parts. I will never return to Luther Ford for service, and I would strongly encourage others to consider taking their vehicle elsewhere. Professional communication, customer approval before making significant changes, and accountability should be the minimum standard for any service department. Unfortunately, none of those expectations were met during my experience.

I had an incredibly disappointing experience with this dealership. The staff is extremely rude, unprofessional, and they do not honor their word. Here are the major issues we faced: Broken Promises & Deceptive Practices: They explicitly promised us that a car was ready for us. However, when we arrived at the dealership, we discovered they had already sold it out from under us. Zero Customer Service: Even though we ultimately purchased a vehicle from them, the treatment we received was appalling. There was absolutely no acknowledgment or congratulations from the staff upon closing the deal. Abysmal Delivery Experience: At the ... Read More

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Google - Jun 23, 2026

I had an incredibly disappointing experience with this dealership. The staff is extremely rude, unprofessional, and they do not honor their word. Here are the major issues we faced: Broken Promises & Deceptive Practices: They explicitly promised us that a car was ready for us. However, when we arrived at the dealership, we discovered they had already sold it out from under us. Zero Customer Service: Even though we ultimately purchased a vehicle from them, the treatment we received was appalling. There was absolutely no acknowledgment or congratulations from the staff upon closing the deal. Abysmal Delivery Experience: At the time of delivery, not a single person came out to hand over the keys, walk us through the vehicle, or even say thank you. We were completely ignored. Buying a car should be a celebratory milestone, but this dealership managed to make it a stressful and unwelcoming experience. They only care about taking your money; once the paperwork is signed, youcease to exist to them. Save yourself the headache and take your business elsewhere.

Bought tires for my dually. The parts guy quoted me one price then when I got the bill I was charged almost 60$ a tire more. Wheels on my dually was in wrong position. Showing dirty side out. Last time I will buy tires from Ford

We brought our truck in for oil leak. We weren't sure what else was wrong with it. Shop said it was timing chain and turbos. Wanted to charge $10k to fix. Towed it to another garage, to find out it WASNT the timing. It had a blown cylinder, which required the entire engine to be replaced. ( which cost us thousands less than Luther Wanted for timing issue ) They did NOT do a thorough job, figuring out the problem with my truck, and overcharging. They did 3 diagnostics, charged $500 and STILL didn't get it right!

Two stars only because they ended up cutting the final cost down…but took quite a bit and no apology. See below: Disappointed with Luther Family Ford’s service, specifically their service manager, Jennifer. Scheduled an oil change using a $79.95 “The Works” coupon for my 2024 Kia Sorento. No one mentioned extra charges when I booked or dropped off the car. After waiting over three hours (despite an early appointment), I was handed a bill for $177—more than double the coupon price—because my car needed one extra quart of oil and a special type. Only after I complained did the ... Read More

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Google - Mar 15, 2026

Two stars only because they ended up cutting the final cost down…but took quite a bit and no apology. See below: Disappointed with Luther Family Ford’s service, specifically their service manager, Jennifer. Scheduled an oil change using a $79.95 “The Works” coupon for my 2024 Kia Sorento. No one mentioned extra charges when I booked or dropped off the car. After waiting over three hours (despite an early appointment), I was handed a bill for $177—more than double the coupon price—because my car needed one extra quart of oil and a special type. Only after I complained did the manager reduce the price to $104, but there was no apology or ownership of the poor communication. The invoice didn’t even confirm that a tire rotation was done, as promised in the coupon. I won’t be returning—transparency and courtesy matter.