Customer Testimonials
Good friendly fast service, they explain what they did and if anything else is needed.
Good Visit. Took care of my requested service which was simple oil change and tire rotation. Included my service warranty which took care of the bill. Solid visit.
I got an oil change and tire rotate, took about an hour, pretty good for not having an appointment.
Great friendly and helpful staff. Keep up the great work.
Went for oil change they were friendly and very fast. Overall good experience and will be back
Friendly staff and got my car in quickly. Was informed every step of the way.
They are very friendly and cooperative their technicians are very well trained and do what ever necessary to fix the concern
Drove 4+ hours to pick up my new SUV, I gave all the info over the phone, pick of Lisc etc. they had my purchase agreement for me in advance, so when I got there every thing was ready to go!! So quick , we were back on the road to head back to the Twin Cities ‼️ Everyone was very accommodating.
Excellent service
We told the salesman (Parker) we didn’t see what we were looking for and he went and found us a vehicle that wasn’t even completely intaked yet, but had what we wanted!
Great group of people to work with definitely will be purchasing from them again.
Luther Ford does a great job in the service dept and also in the sales dept. The people in the dealership are what make the difference because they are friendly and caring and are regular kind of folks that us customers like.
They do a very good on all service I have done at Luther Ford and are very professional about it
The visit was great. The price was fair. I always try to call a couple of days ahead to get in.
Eric in service is awesome!
Everyone was very friendly and the inside of the building was very clean and organized. Easy access from service to the cashier and lounge. Thank you for the great job.
I drive from Wahpeton which has a Ford dealership to go to Luther Ford. Professional, reliable and truthful. Worth the 54 miles even for an oil change.
Steve Fisher does an excellent job of customer service! Made me feel more than just a number! Genuinely concerned, very honest about me and my vehicle and getting all I needed done with no “up sell” of service. Vehicle runs great!!! Thanks Steve and crew! P.S. - Washed and vacuumed my truck, did not expect that, very much appreciated! “It’s the service we don’t expect that we appreciate the most” Not sure who said it first, but it’s true!!!
From start to finish , I was thoroughly impressed! The staff was great, The vehicle was clean, Gas tank full & ready for a test drive & to be purchased! We drove from St. Paul, because Luther had the color I wanted! So we drove almost 4 hours each way. We were in & out the door in record time!
Great staff. They’re always friendly and professional. I also appreciate the free coffee and soda!
Quick and easy. Staff was friendly and explained everything they went did. They did a great job
Clean facility. Very friendly staff. Easy to work with. Overall it was a great experience!
Friendly, professional prompt, and has genuine care and concern about the satisfaction of the customer.
Work was completed on time and for less than they originally had quoted me. Very friendly and professional. I’ve used Luther Ford for many years because they deliver me great service. They are my go to for all major repair needs on my truck.
The service advisor who greeted me was very helpful in providing info on the probable timeline for repairs. My shuttle driver was extremely friendly and timely! Everything went flawlessly
Fair prices, not pushy about the sale. Very helpful on getting phones/electronics set up. Had a small issue after the purchase and they got it taken care of right away.
The service team was extremely professional and efficient. The area was very clean and comfortable.
Was super fast! I didn’t even have time to finish my coffee before it was done
They were very nice, they had me in for service and out in about a hour and half without a scheduled appointment.
I had a nail in my tire and it was fixed promptly. The staff was friendly and I was given an accurate wait time.
Wonderful service!! I only have 1 vehicle and don't have much leeway with having car in the shop but they were able to find the problem and get it fixed same day without me needing to worry about rides and how I was going to transport my daughter around!! A+ service thanks soo much Ryan!!
Great service and communication by all parties involved in my transaction, even though it was a bit complicated. I very much appreciate the ease and willingness of the dealership to complete my transaction in a timely manner.
Luther did an awesome job of getting my vehicle in and getting the repair done I needed In a very timely manner
we have bought numerous vehicles from Luther Family Ford and all have been great experiences and would buy again.
Had a great experience buying from Luther. I appreciated the straightforward buying process and easy to work with staff! Thanks to the team for providing an excellent experience!
Everything and everyone was great! Love the Explorer and the service is second to none.
Very knowledgeable of the explorer and answered all of our questions.The finance was quick and easy
Luther is the only place I have my ford escape serviced since I bought it was luther family ford.
Carter was great to work with on ordering my new truck and made the whole process seamless. This was the third vehicle I have purchased from Luther and will be back when the time comes again.
Wry helpful! Had good service and customer friendly!! Will continue to recommend to family and friends!!
Out experience was top notch. What made everything go so smoothy was our sales consultant Austin. He was extremely kind, nice, professional, and on top of things. No matter the time or how busy he was, he was able to to answer a call or text message. In fact, our schedule only allowed for a test drive on his day off and he still made things work for us. He's a true gem, I hope you keep him around.
Everyone was friendly and nice. The process was smooth and quick making for a very enjoyable process.
Everyone was very helpful replayed and courteous make sure I got the right worked out as quick as possible
My appointment for oil change was scheduled for 9am. I arrived a few minutes early and service was completed by 9:10am. Staff was very friendly. The text messages were helpful. Thanks!
great place to buy a vehicle. we were treated very well. thanks to Todd for all his help with several vehicles and also Terry on this f350.
It is the only place in town I would have my car serviced. People treat me so well like I am part of a family.
Great service from appointment to check out. Steve, Brian and Lonnie were very courteous and attentive. Work performed was correct and timely.
Awesome, all the staff was very nice and worked quickly to get me in and out of there.
I always receive great service from Luther Family Ford. I am especially impressed with the level of communications from the service desk.
When I took my car in to the Express Lane for an oil change, they were prompt and got the job done. the waiting area was clean and well maintained and the cookies were excellent as always. Read the paper while I waited and the time flew by. done in no time and back on my way! Thanks
They got my car in and finished before the scheduled appointment...awesome, friendly and great at keeping me informed through text messages
The team did quick work and communicated in a timely manner! Thank you Luther!
I was pleasantly greeted by the service staff. The issue with my truck was quickly determined and the repair completed efficiently and timely. Thank you for the great service!
Very, Very Fast oil change and checked everything over. I am very happy with the service. I will be back.
Service was superior as well as the hospitality, work was done efficiently correctly and neatly!
Roger D. Holland was a big help when looking for a truck. Laid everything out in front of you, very patient with the hole prosses. Felt like I was excepted into the luther family with all the greetings I got as well.
They were easy to work with, communicated in the build status of our truck, and were wonderful in training of all the features on the truck!
I've always had great service from Luther Family Ford. Theirs staff takes the time to explain everything necessary.
Eric and Bryan in the service department were great to work with and kept you updated on the progress of your vehicle. I’ll go back if I need more work done.
Luther went above and beyond to make sure we were taken care of. Would highly recommend this Ford dealership!
Luthers service was fast, friendly, and professional. Will definitely be a returning customer . Thanks much.
When are car was towed to Luther we were told they would possibly not be able to get to our car until about May 15. It was April 18 when the car was taken to Luther. OnApril 26 service rep called and said had checked out our problem and would work on fixing problem. We picked our car April 27. Thank you
Friendly and knowledgeable team. They assisted me quickly and sent timely mobile updates and called me when the service was completed.
I overall had a good experience but my Salesman Carter was not very knowledgeable about the vehicle I was pursuing. He was only able to tell me the information that your website said about the vehicle. For future reference it would make a buyer more comfortable if the salesman is knowledgeable about the car they are trying to sell and confident in the information they are telling. I asked multiple questions and he acted like he knew the answer but then minutes later took back what he said. My specific vehicle had many recalls and when trying to learn more ...
Great team! Buying on line was a breeze and Trevor and his team provided great service!!
I’ve purchased a number of cars from Luther and the service has always been great!
Efficient and friendly good job quick lube is handy everyone is friendly like coming here
Always professional at this facility. Thank you for your attention to detail as always. Excellent
Quick, fast and reliable service, as always. Wait time for an appointment was several weeks out, but it was just a recall, so it worked out just fine
Great as always. Very efficient. Very detail oriented. 🙂
While driving through Luther Family Ford's lot a few days ago, I noticed the Ford Edge in Rapid Red sitting in the lot and went in to inquire about it. Tryg Letnes was the salesman that I oontacted and he was very helpful in explaining all of its features. We took it for a test drive and I fell in love with it. I was able to get a very good deal with trading in my present Ford Edge.
Repair shop was timely and courteous. They were able to resolve issue & fix it within the day.
The best and most caring dealership I have ever had and that goes back over 60 years!
They provide excellent service! They are friendly and knowledgeable. They provide excellent communication regarding diagnosis and projected cost of repairs.
Needs an inventory of new vehicles to sell.Fifteen words, fifteen words, needs 15 words.End.
Entire team did an outstanding job! From our excellent salesman Trevor to Ben in Finance. Very knowledgeable and never pushy. Highly recommend this team!
East to work with. Good communication. I would definitely recommend Luther’s service center and their sales staff.
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